Returns and Exchanges

Please note that the information outlined below pertains to “Returns and Exchanges” only and is a summary from our Returns Policy.

1. Exchanging non-defective product(s)

• Within 30-days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size is available. If not available, we will gladly arrange a voucher, in order for you to purchase an alternative item.
• Please note, BARKER SA ONLINE reserves the right to refuse an exchange if the product you wish to exchange, is not sent back to BARKER SA ONLINE in the exact packaging it was received in, with labels attached, in a resalable condition – this includes any branded packaging the item was received in. Shoes need to be returned in the original shoe box and the shoe box packed in another box and securely sealed.

2. Returning non-defective product(s)

3. Returning incorrect product(s) As specified in our Terms and Conditions (T&Cs), BARKER SA ONLINE will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times, are accurately reflected on the site.

However, should BARKER SA ONLINE deliver the incorrect product(s) to you by mistake, please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please email query@boltonshoes.co.za – (Subject line: your order number – Incorrect Item), as soon as possible.

BARKER SA ONLINE will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible.

Please do not try and resolve the problem by placing another order for the exact same product, as you were trying to purchase.

General warranty

If, within 6 months of delivery of a product, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended for, (or otherwise expressly indicated by BARKER SA ONLINE at time of purchase), or not legally or reasonably durable (based on the circumstances and product type) (‘defective’):

Please email query@boltonshoes.co.za (Subject line: your order number – Defective Item) to notify BARKER SA ONLINE thereof. BARKER SA ONLINE will request pictures of the defective product and will arrange to collect such product from you, so that it can be inspected by the BARKER SA ONLINE Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –

1. 1. be fully refunded, or
   2. have the product replaced at BARKER SA ONLINE’s expense – the decision between repairing or replacing being that of BARKER SA ONLINE’s, depending on availability and other relevant circumstances. In this regard you acknowledge that Sale/On Special products will usually only qualify for repair.

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund, but will instead be liable for the costs incurred in having had such product returned to BARKER SA ONLINE, and then redelivered to you.

A product is NOT defective and you will NOT be entitled to any replacement or refund under the general warranty above, if:

1. 1. the faults/damages are a result of normal wear and tear;
   2. damage arises from incorrect usage of the product;
   3. the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

Exclusions Unless defective, the following product types may not under any circumstances be returned to BARKER SA ONLINE: Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition, has not been authorised by BARKER SA ONLINE.

Return procedure to be followed